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Billing

Understanding your bill

A full guide to the information on your bill.
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Ways to pay

Find out how easy it is to pay your bill or set up automatic payments with Fidium.
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Setting up AutoPay

Get step-by-step instructions on setting up automatic bill pay with a bank account or debit/credit card.
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Paperless billing

Discover the advantages of paperless billing.
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Payment arrangement & financial assistance

Learn how to extend your payment period, pay your bill through installments, and more.
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Taxes & fees

We are transparent and make it easy to understand what you’re being charged for.
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Fidium discounts

Discover our unique Fidium Insider discounts and offers.
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Fiber internet discount with Lifeline

Low-income households can receive a monthly credit on fiber internet.
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30-day money-back guarantee

See what Fidium offers to customers who want to stop their service within 30 days of their official start date.
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FAQs
Get answers to questions about fiber internet, Gig speeds, VoIP phone service and more.
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