Rate lock for residential customers
Every Fidium@Home internet plan comes with a rate lock, which means the total price you are charged for internet service will not change for your entire first year as a customer. If we were to unexpectedly change our standard internet rates during that time, your promotional discount would also change to ensure that the total price you’re paying for internet stays the same. When your promotion expires, you will begin to pay the standard rate for the service purchased. We plan to offer existing customers opportunities to upgrade service or gain access to the newest and coolest features whenever they become available. We may even surprise you with new promotions from time to time. We’ll contact you when we have a new offer or feature that can benefit you.
Just because you participate in a rate lock doesn’t mean you can’t make changes to your account whenever you want. You still have the flexibility to adjust your plan or cancel service without penalty.
Fdium@Work internet plans already use our standard rates, so you can count on predictable bills year after year. If we were to increase our standard pricing in the future, we’d give you a heads up and your bill would reflect the new price of your current internet plan.