The advantages of using Fidium WiFi equipment

We designed the Fidium WiFi experience around a leading-edge WiFi gateway and top-notch wireless extenders.

Optimizing the placement of your Fidium WiFi equipment

Here are a few tips to help you think through the best position for our Fidium gateway:

• Your WiFi gateway needs power, so you’ll need to find a spot near an electrical outlet.
• The gateway sends a signal out in all directions, so ideally it should be centrally located in your home.
• Try not to place equipment inside a media console or cabinet, which can block the signal.
• Place the equipment away from other electronics (especially microwave ovens and cordless phones), fluorescent lights, and large metal objects.
• Building materials can affect your WiFi signal. Brick, stone and metal are hard for WiFi to penetrate.

Place the gateway on a hard, flat surface about halfway between the floor and the ceiling. And never place anything on top of it.

Can I bring my own equipment?

We designed the Fidium experience around a great WiFi gateway, wireless extenders, and a lot of other great features. Plus, we want to make sure that our technical support team has visibility into what is going on with your equipment and can test your devices remotely should an issue arise. 

If you choose to use your own equipment, we won't be able to provide setup, configuration, or troubleshooting assistance. It'll be your responsibility to handle any issues that arise with your equipment or internal LAN/WAN connections. If a service issue arises and it's determined to be related to non-Fidium equipment or network, there may be a charge for a service dispatch. Additionally, our exclusive Fidium Attun™ WiFi app and its features are only available to customers using our WiFi gateway.​

If you decide later that you'd like to upgrade to Fidium WiFi equipment, simply give our Customer Service team a call. We're here to help you make the most of your WiFi experience.