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How can we help?

Fix phone audio or no dial tone issues

Simply unplugging and then plugging back in your gateway can solve phone issues

Power cycle or reboot your gateway

If experiencing choppy, echo, no dial tone or call connects with no sound, just follow these steps:

  • Step 1: Shut down or disconnect any network devices connected to your gateway
  • Step 2: Unplug the gateway from the outlet
  • Step 3: Wait at least 30 seconds – don’t shortcut this step, the time is important
  • Step 4: Plug the gateway back into the outlet
  • Step 5: Wait for all panel lights on your gateway to blink back on
  • Step 6: Try to make a call again to see if your connection has been restored

Report a VoIP phone service issue

If you have already power-cycled your modem with no luck, please call us at 1.844.4.FIDIUM (1.844.434.3486) and we’ll quickly connect you with our friendly technical support team.


FAQs
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