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How can we help?

Home network

Navigating the Attune™ WiFi App

Explore the app settings and features with easy access to your network, connected devices and more.
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How to Reboot Your ONT & Gateway

Get step-by-step instructions on rebooting your Optinal Network Terminal (ONT) & Gateway.
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Customize network access

When you want a user or device to join your network, you can designate the level of access they have.
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Creating profiles

Easily manage everyone in your household and the devices connected to your network through profiles.
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Setting up your security

Your Attune app has advanced security settings for real-time protection.
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Parental controls

Manage screen time limits and filter websites for each profile at the device level.
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Block or approve websites

Get step-by-step instructions on blocking or approving a website or IP address.
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Change password on WiFi gateway

We'll walk you through on how to change your WiFi gateway password.
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Connection issues with WiFi gateway

If you're having issues with your internet connection, read our helpful tips to get you connected and back online.
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Connection issues with WiFi extenders

If you have issues connecting your WiFi extenders, get guidance and tips on getting your extenders connected to the network.
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Device is not connecting to network

If your device is not connecting to your network, read our step-by-step instructions on helping you get connected.
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Connection and speed test

We'll show you how to achieve the most accurate speed test for your home or business.
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Report a service issue or outage

If you have service issues or want to report an outage in your area, we'll provide you with quick assistance to get you back online.
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Using your own WiFi equipment

Support information for customers who prefer to use their own WiFi equipment.
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2 Gig users and details about your bandwidth

Explore the possibilities of 2 Gig internet from Fidium Fiber. Learn how to optimize device speeds and make the most out of your bandwidth for a superior online experience!
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FAQs
Get answers to questions about fiber internet, Gig speeds, VoIP phone service and more.
See FAQs