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How can we help?

Getting started

Getting ready for your installation

The lowdown on your appointment and tips on how to help us make it go even more smoothly.
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Your first day as a Fidium customer

Everything you need to know for your first day as a Fidium customer.
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Your first bill

We’ll take you through the key information on your first bill so you know exactly what you’re being charged for.
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Your Fidium Insider Portal

Learn about your Insider Portal’s setup, features and functions.
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Reschedule appointment or modify service

Need to reschedule your appointment or modify your service? No problem, we'll help you with that.
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Using our WiFi equipment

We want you to feel comfortable using both our service and our equipment.
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Optimizing your WiFi connection

How to make sure you get the most from your Fidium WiFi service.
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Using your Fidium Attune™ WiFi app

The Attune™ app is your one-stop shop for managing your home WiFi network.
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Using the Attune@Work™ WiFi app

Explore some of the key features to manage your business WiFi.
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FAQs
Get answers to questions about fiber internet, Gig speeds, VoIP phone service and more.
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