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Category of personal information
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Sources of personal information
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Business or commercial purpose for which information was collected and length of time retained
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Categories of third parties with whom the business sells or shares personal information as defined in the TDPSA
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Identifiers: name, date of birth, gender, telephone number, mailing address, service address, email address, internet protocol address, unique number assigned to identify the device used to access our websites, account number, password
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Directly from you; via our service providers
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Performing services on behalf of the business, including maintaining or servicing accounts, providing customer service, billing for service and collecting payments, verifying customer information, providing advertising or marketing services, utilizing analytic services or providing similar services on behalf of the business or service provider; detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity; undertaking activities to verify, upgrade, enhance or maintain the quality of our products or services.
Retained: For at least five years after you discontinue services based on applicable laws and regulations.
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N/a
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Information in Customer Records related to services provided and used
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Directly from you; via our service providers
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Performing services on behalf of the business or service provider, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, utilizing analytic services, or providing similar services on behalf of the business or service provider; responding, on a priority basis, to outages or trouble tickets for certain customers that provide us with; detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity; undertaking activities to verify, upgrade, enhance or maintain the quality of our products or services.
Retained: For at least five years after you discontinue services based on applicable laws and regulations.
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N/a
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Information on your use of our communications services including Internet or other electronic network activity: IP addresses assigned, protocol and destination addresses, website addresses received, bandwidth used, telephone calls made and received
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Directly from you; via our service providers
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Performing services on behalf of the business or service provider, including maintaining or servicing accounts, billing, providing customer service, processing or fulfilling orders and transactions, providing advertising or marketing services, utilizing analytic services, or providing similar services on behalf of the business or service provider; responding, on a priority basis, to outages or trouble tickets for certain customers that provide us with; detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity; undertaking activities to verify, upgrade, enhance or maintain the quality of our products or services interaction; undertaking internal research for technological development and demonstration.
Retained: Information like dynamic IP addresses assigned and internet usage is maintained for approximately 45 to 120 days. The retention of information as to non-toll calls made varies from approximately 0 to 90 days. Information about toll calls and static IP addresses assigned is maintained for at least five years after you discontinue services based on applicable laws and regulations.
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N/a
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Internet or other electronic network activity regarding your interaction with our Sites or advertisements (IP address, general geographical location)
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Directly from you; via our service providers
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Performing services on behalf of the business, including providing analytic services; auditing related to a current interaction with the consumer and concurrent transactions, and auditing compliance with this specification and other standards; detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity; short-term, transient use, although no personal information is disclosed to third parties and is not used to build a profile about a consumer or otherwise alter an individual consumer’s experience outside the current interaction; undertaking internal research for technological development and demonstration.
Retained: For at least five years after you discontinue services based on the activity and applicable laws and regulations.
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N/a
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Commercial information (products or services purchased, obtained or considered, other purchase or consuming histories or tendencies)
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Directly from you; via our service providers
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Auditing related to a current interaction with the consumer and concurrent transactions; performing services on behalf of the business including processing or fulfilling orders and transactions, verifying customer information and processing payments; undertaking activities to verify, upgrade, enhance or maintain the quality of our products or services.
Retained: For at least five years after you discontinue services based on applicable laws and regulations.
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N/a
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Audio, electronic or visual data
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Directly from you; via our service providers
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Voicemail recordings utilized to verify and archive account holder service requests involving matters such as billing and troubleshooting.
Retained: For at least 90 days from the date of the call.
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N/a
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Geolocation information (Based on service location)
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Directly from you; via our service providers
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Performing services on behalf of the business, including tax and regulatory billing compliance; verifying the market location of customers in order to provision and offer services.
Retained: For at least five years after you discontinue services based on applicable laws and regulations.
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N/a
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Contents of your email and voice mail while using our services
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Directly from you; via our service providers
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Email and voice mail content is retained until customer deletes messages or discontinues service and then they are deleted.
Retained: For 90 days after you discontinue services based on applicable laws and regulations.
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N/a
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Financial Payment Information Service Account Login Credentials
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Directly from you; via our service providers
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Performing services on behalf of the business or service provider, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
Retained: For at least five years after you discontinue services based on applicable laws and regulations.
Financial payment source information is not retained.
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N/a
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